Refund Policy
How cancellations, failed generations, and refund requests are handled.
This document is an operational starting point and must be reviewed with your company details, jurisdiction, providers, and counsel before accepting customers.
Subscription cancellation
You may cancel renewal at any time. Cancellation normally takes effect at the end of the current paid period, and remaining plan access continues until then.
Failed generations
A job that fails before delivering a usable result should not consume credits. If credits are deducted, they should be returned automatically or by support after review. A subjective preference about a successfully generated result does not by itself qualify as a technical failure.
Refund requests
Unless local law requires otherwise, consumed credits and completed generation work are non-refundable. For an accidental first purchase, contact support within 7 days; requests are normally eligible only when paid credits and commercial benefits have not been used.
Approved refunds return to the original payment method. Bank processing time is outside ShowMySong’s control.
Contact
Questions about this policy can be sent to support@showmysong.com.