Keep the idea
moving.
Quick answers for creation, credits, publishing, and account questions.
Creating videos
Audio clips, prompts, storyboards, formats, and generation.
Read the workflow →◇Plans & credits
Understand generation costs, plan access, and billing history.
Open billing →↗Contact support
Submit a request that appears directly in the admin console.
Open a ticket →Helpful details speed up a fix.
For a generation issue, include the project ID, approximate time, browser, source file type, and whether credits were deducted. Do not attach confidential music unless support asks for it securely.
A generation failed. What happens to credits?+
Failed jobs should automatically restore credits. If the project remains stuck or the balance is wrong, send the project ID to support.
Where are uploaded songs stored?+
Audio files are stored in private object storage. Project metadata and file bytes are separated, and every download endpoint must enforce server-side ownership.
Can I change my plan?+
Yes. Live upgrade, downgrade, proration, and cancellation behavior follows the connected payment provider and is shown before confirmation.